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Delivery Information
- All orders placed online
will receive an "In Process" acknowledgement.
- All confirmed orders will
receive an "Order Confirmed" acknowledgement indicating
order number which that the order is processed.
- Free delivery zones from
Johor Bahru City up to: Kota Tinggi, Pasir Gudang, Kulai
and PTP Port Tanjung Pelepas.
- For gifts sending to out
Johor area (example: Kluang, Batu Pahat, etc), we
will impose a higher delivery surcharge.
| Office Operating Hours |
Order Placed & Confirmed By |
Our Earliest Delivery Time |
Mon - Fri
9.00am to 6:00pm |
Before 12pm
After 12pm |
In the same day before 5pm
In the same day, anytime from 5pm onwards |
| Sat 9.00am to 2.00pm |
Before 12pm |
In the same day, anytime from 1pm |
| Sun We are closed |
Anytime |
Next working day before 5pm |
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- For urgent order using the 120-minutes Express
service, please call Noel Gifts at Tel : (07) 3556888 (Hunting)
to check with our Customer Service Officers on duty. A nominal
charge of RM30 will be levied upon acceptance of the order.
Please note that the 120-minutes will commence at the point
which the order is accepted and confirmed. (Urgent orders
will only be processed during our normal office hours. We
apologized for any inconvenience.)
- Subject to our acceptance and is not
valid 7days before festive seasons.
How Do I Pay for my Order?
- VISA / MASTERCARD - Pay either by Visa or Mastercard .We also accept e-debit cards (MEPS). You
can either pay online through our electronic payment gateway
or by phone. Our Customer Service will call up
for credit card details.
- Special Service - We also provide special
service where we send our 'Bill Collector' to your place
to collect cheque or cash.
Terms and Condition for Individual Payment
- No credit terms orders by walk in customer.
- For those by fax or telephone orders payment
must be make immediately or after delivery.
- Internet orders please provide complete credit card details.
- Any payment thus transfer to our bank accounts must provide
their bank payslip by fax to us written with your full name and valid phone number. If not we considered did not received the payment.
- Any individual orders from a company shall not bill to
the company account unless there is an authorised letter
and signed by the director or person in charged.
- All new customer payment by cheques, orders can only be
executed after the cheques have been cleared.
Change of Particulars
- Any change of particulars (e.g. recipient's
address, messages … etc.) must be made within 24
hours before delivery. You may use our Customer
Service Inquiry Form to make the ammenments.
Recipient's address must be correct and to ensure that someone
is there to receive the gift.
- In cases of re-send, we will
charge a touch up and re-delivery fee of not more than 50%
of the original selling price.
Substitution
- Noel reserves the right to substitute any
item with another of equivalent or higher value depending
on stock availability.
- Prices are subject to change on festive seasons
such as Christmas, Valentine's Day, Chinese New Year etc.
- Please view our Substitution Policy.
SUBSTITUTION POLICY
Get it there on time
- If our florist is out of a particular
decorative element, i.e. a specific basket, vase, plush,
etc., the florist may substitute a similar element of
equal or greater value.
- In the event an item of the hamper is
out of stock, we will replace it with an appropriate item
of equal or higher value
Make it fresh and beautiful
- We select the most creative florists to be
on our team who professionally recreate our designs based
on their creative interpretation. The "look and feel"
of our arrangements featured will remain the same, with
our florists paying careful attention to overall shape,
size, style, and color combinations.
- Our florist will use only the freshest flowers,
and so will make substitutions depending on seasonal and
regional availability.
- Fresh Fruits is dependent on seasonal
availability. We will carefully hand pick all our fruits
at their freshest stage for your recipient.
Cancellation of Order
- Cancellation of order must be made 24 hours
in advance before the delivery time. Failing which, a cancellation
fee of 50% of the selling price is chargeable.
- In the event the order is delivered, the full
purchase amount will apply.
- Kindly use the Customer Service Inquiry
Form to advise us.
Customers Databases/Privacy
- Customer information is not sold to or shared
with any other parties without prior consent of our customers.
Feedback and Inquiry
- We welcome your valuable feedback on our product
and service quality. Please use our Customer Service Inquiry
Form or call our office telephone (07) 355 6888 (Hunting)
or Fax : (07) 355 7300 (Customer Service) (07) 355 7300 (Sales
& Marketing)
Disclaimer
- Noel Hampers & Gifts (Johore) Sdn. Bhd. reserves
the right to reject any order.
Copyright
All site design, text, graphics, interfaces, and the selection
and arrangements thereof are Noelgifts.com.my all rights reserved.
Permission is granted to electronically copy and to print
hard copy portions of this site for the sole purpose of placing
an order with Noelgifts.com.my or using this site as a shopping
resource. Any other use of materials on this site, including
reproduction for purposes other than those noted above, modification,
distribution, or republication, without prior written permission
of Noel Hampers & Gifts (Johore) Sdn. Bhd. is strictly
prohibited.
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